I/ General provisions
Customers can exchange for new products of the same type or return if the product has an irreparable problem (due to a fault not belonging to the buyer). Products can only be exchanged/returned after having been confirmed by chudauceramic.vn or an authorized unit.
II/ Return policy
1. Cases of return and exchange:
– Product purchased is defective:
Please take a clip and check the product before receiving the product. In case the product is damaged in transit, please refuse and return the product to us.
– The product is not according to the order ordered by the customer:
For goods ordered by customers, customers carefully check the goods when the goods arrive. Standard goods are accepted, if wrong, customers refuse to receive.
2. Conditions of return and exchange:
Terms of return time:
– Within 01 day from the date of receipt of the goods and must contact us immediately at the phone number 0969655095 ordered to receive confirmation of exchange and return.
- Products that want to be exchanged or returned need to keep the accessories, unused.
3. Process of returning goods:
For undelivered items:
Customers can call Hotline: 09690655095 who have ordered to change to another product of the same or higher value. If you cancel your order, your deposit will not be refunded.
For delivered items:
- For defective products:
+ When delivering the goods, you check to see if the goods are the ones you ordered and do not follow your requirements.
+ If you check that the goods are defective due to the supplier's side, you can request an exchange.
Chudauceramic.vn will bear the cost of shipping defective or incorrect goods returned.
+ If the product is defective by the customer, we are not responsible for the exchange. If you want to exchange goods, there will be an additional cost. This cost depends on the product and the agreement between the customer and the seller. The customer will bear all shipping costs incurred.
II/ Refund Policy
1. In case of refund
100% refund policy for customers in case:
– Goods are defective or damaged due to the fault of the supplier or due to transportation. (Does not include self-transported goods.)
– The goods do not conform to the product specifications as required by the customer.
- Record a clip when opening the product
- The goods show no signs of being used or enjoying any benefits from the product.
2. Time for customers to return goods
Within 1 day of receipt of goods. At the end of the above time, chudauceramic.vn will not handle refund claims. You should record the clip and check carefully before receiving the goods.
Refund processing time is within 1 week from the time the problem occurred.
3. Return shipping costs
Return shipping fee: free
Sincerely thank you!
Wish you have a great shopping experience at chudauceramic.vn